Refund Policy
Please read our refund terms before making a purchase
At GameGiftHub, we sell digital products — including game top-ups, gift cards, and digital codes — that are delivered instantly and electronically. Because of the nature of digital goods, our refund policy differs from that of physical products. Please read this policy carefully before making a purchase.
1. General Policy: No Refunds on Successful Delivery
Once a digital product has been successfully delivered — meaning a code has been issued to your account dashboard, or a top-up has been successfully credited to the provided game/player ID — the order is considered complete and is not eligible for a refund, exchange, or cancellation. This applies regardless of whether the product has been used or redeemed by you.
This policy exists because digital codes and top-ups cannot be "returned" once issued, and to protect against misuse.
2. When a Refund IS Available
We will issue a refund only in the following circumstances:
- Payment Deducted, Order Not Delivered: If your payment was successfully charged by EPS but your order failed to process due to a technical error on our platform or a supplier-side failure, you are entitled to a full refund or a free re-delivery of the product, at your choice.
- Duplicate Charge: If you were charged more than once for the same order due to a technical or payment gateway error.
- Incorrect/Defective Delivery: If the code or top-up delivered is proven to be invalid or non-functional due to an error on our or our supplier's part (not due to incorrect information provided by you, such as a wrong player ID).
3. Customer-Caused Errors Are Not Refundable
We are not able to offer a refund if an order fails or is delivered incorrectly due to information you provided incorrectly, including but not limited to:
- An incorrect player ID, user ID, or account information for a top-up
- Selecting the wrong product, variation, or denomination
- Sharing your delivered code with someone else, or losing access to your account
Please double-check all order details carefully before completing your purchase.
4. How to Request a Refund
If you believe you qualify for a refund under Section 2, please contact our support team at [email protected] or raise a support ticket from your account dashboard within 7 days of the transaction, including your Order ID and a description of the issue. Our team will review your request and respond within a reasonable timeframe.
5. Refund Method
Approved refunds will be issued to your GameGiftHub wallet by default for faster processing, or back to your original EPS payment method upon request, subject to EPS's own processing timelines.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.
7. Contact Us
For any refund-related questions, please contact us at [email protected].
Last updated: 01-09-2026