Frequently Asked Questions

Ordering & Account

Do I need an account to buy?

Yes, you need to register or log in (with email or Google) before placing an order. This lets you track your order history and access your delivered codes anytime from your dashboard.

How do I create an account?

Click "Register" and sign up using your email address, or use "Continue with Google" for faster registration.

Can I change my registered email?

Currently, your registered email cannot be changed as it's linked to your account identity. You can update your name and phone number from your profile settings.

Payment

What payment methods do you accept?

We accept payments through EPS (Easy Payment System), which supports bKash, Nagad, cards, and other local payment options. For international customers, USD-based payment options are available.

Is it safe to pay on GameGiftHub?

Yes. All payments are processed securely through EPS. We never see or store your card number, mobile banking PIN, or payment credentials.

My payment was deducted but the order failed. What do I do?

Please contact our support team with your transaction reference or Order ID. If confirmed, we will complete your order or issue a refund. See our Refund Policy for details.

Delivery

How fast will I receive my order?

Most orders are delivered instantly or within a few minutes of successful payment. Delivery time can vary slightly depending on the product and supplier.

Where can I find my purchased code?

All your purchased codes and top-up confirmations are available in the "My Orders" section of your account dashboard.

What if I entered the wrong player ID for a top-up?

Please double-check your player ID before confirming an order. Orders delivered to an incorrect player ID due to customer error are not eligible for a refund. See our Refund Policy.

Wallet

What is the GameGiftHub wallet?

Your wallet lets you add balance in advance and use it for faster checkout on future purchases, without needing to pay through the gateway each time.

Can I withdraw money from my wallet?

Wallet balance is intended for purchases on GameGiftHub and is not withdrawable as cash, except in approved refund cases.

Support

I have a problem with my order. How do I get help?

You can raise a support ticket directly from your account dashboard, or email us at [email protected]. Please include your Order ID for faster assistance.

What are your support hours?

Our team is available every day from 9:00 AM to 11:00 PM (BDT).